30-Day Money-Back Guarantee
Shipping takes time, so your guarantee starts the day your order is delivered, not the day you order.
Not happy, for any reason? Email support@tryvelunna.com within 30 days of delivery with your order number, and we'll make it right.
You don't need to send anything back: opened, used or empty jars are covered, and the free gifts are yours to keep.
Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.
Limit one money-back refund per customer. Damaged orders and skin reactions are always covered.
If tracking doesn't show a delivery date, we count from the day you tell us your order arrived.
If Something Goes Wrong
- Arrived damaged, leaking, or looks or smells off? Email us a photo and we'll send a replacement or refund you, your choice.
- Package didn't arrive? We'll reship it or refund you, your choice.
- Skin reaction? Stop using it, rinse with water and email us. We'll take care of it.
- Changed your mind before it ships? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you.
- Delayed? If we can't ship your order within the time we gave you, we'll email you before then with a new ship date and the option to cancel for a full refund.
Questions? support@tryvelunna.com